1. How do I set up a workflow to manage service requests using AI Agents?
  2. Enable Generative AI Features in Fusion Service

Enable Generative AI Features in Fusion Service

Note: This step is applicable for release 25B and 25C. You can skip this step for release 25D and later.
  1. Go to Setup and Maintenance, select the Service offering, and click Change Feature Opt In.
  2. In the row for Service Adaptive Intelligence, click the edit icon under the Features column.
  3. In the row for Use Generative AI features in Service, select the check box under the Enable column, and click Done.