Grant Required Roles and Privileges

• You need to have the following duty role to use the generative AI features in Fusion Service:

  • ORA_SVC_GEN_AI_USER

    By default, all admin roles are granted this duty role.

• You need to have the following privileges to use the triage and resolution AI agents:
  • SVC_ACCESS_CRM_AUTOMATION_AGENT_APIS_PRIV (Service)
  • SVC_ACCESS_HRHD_AUTOMATION_AGENT_APIS_PRIV (HRHD)
  • SVC_ACCESS_ISR_AUTOMATION_AGENT_APIS_PRIV (Internal HD)
• You need to have the following job role to administer workflows:
  • ORA_SVC_WORKFLOW_ADMINISTRATOR_JOB
    Note: You need to grant this job role if you are on release 25B or 25C. It isn't required for release 24D and later.

    To grant this job role to a user:

    1. Navigate to Tools > Security Console.
    2. In the Search drop-down list, select Roles and Permission Groups.
       Note: If you don't see the "Roles and Permission Groups" drop-down list, you need to enable this option as follows:

       1. In Setup and Maintenance, click , and search and select the Manage Administrator Profile Values task.
       2. In the Profile Option Code field, enter ORA_ASE_SAS_INTEGRATION_ENABLED, and click Search.
       3. Select the Profile Value as Yes and click Save.
    3. Search and select the ORA_SVC_WORKFLOW_ADMINISTRATOR_JOB job role.
    4. Click the down arrow, select Edit Role, click Users, and add the user to this job role.