Upload Categories

1. Export category to .csv file with the following columns:
   • CategoryCode
   • CategoryName
   • ParentCategoryCode
   • Description
2. Upload the file to a dummy SR as an attachment.
3. Get the documentIdentifier for the attachment.
4. Generate a fusion-ai token to initiate the RAG use case and ingest the document.
5. Initiate the RAG use case:

   POST <env url>/api/fusion-ai/orchestrator/rag/v1/initialization
   payload:{ "useCase": "crm.svc.service_request_triage_agent_classify_sr"}

6. Add a RAG document:

   POST {{host}}/api/fusion-ai/orchestrator/rag/v1/documents
   Payload:{"usecase": "crm.svc.service_request_triage_agent_classify_sr","fndAttachmentDetails":
   {"apiContextRoot": "crmRestApi","entityId": "<srNumber>","entityName":"<entityname>","childResourceName": "Attachment","documentIdentifier": "<docId>"}}