Configure HCM Pages for HR Help Desk

Use Page Composer to configure page content and layout. You can use Page Composer to insert a link on any page to log an HR Help Desk service request.

For example, if a user is working in an HCM page and receives an error, or doesn't understand the process, they can log a service request from right there rather than navigating to the Help Desk. The link you add passes some parameters from the page depending on the configuration.

Here's the steps required to insert a link (also known as a resource Catalog) to HCM pages:

1. Activate a Sandbox.

2. Open the HCM page that you want to configure in Page Composer.

3. From the Settings and Actions menu, select Edit Pages to open Page Composer.

4. In the Edit Pages window, select Edit for the Site layer.

5. Click OK.

   The Page Composer toolbar displays.

6. Select Source from the View menu on the Page Composer toolbar.

7. Select the component on the page you want to edit by hovering over and clicking the component.

8. Click Edit on the Confirm Task Flow Edit window.

9. In the Source View region, select the container component in the selection pane. For example, if you're editing the Biographical Information component, select <>panelGroupLayout: vertical.

10. Click Add in the Source view toolbar.

11. In the Add Content window, click Add in the Service Requests row.

12. Click Close.

    A service request header with a link for Create Service Request now displays in the component.

13. Highlight the new service requests header for the component in the Page Composer toolbar. For example, highlight <>showDetailFrame: Service Requests.

14. Click the Show Properties icon in the toolbar.

    On the Component Properties: Service Requests window Parameters tab, the following attributes can be passed to the service request. The fields are optional except SVC App Context, which is the stripe code that must be populated with HCM.

    • SR Category Short Name

    • SR Inventory item ID

    • SR Inventory Org ID

    • SR Primary Contact ID

    • SR Product Group ID

    • SVC App Context - This attribute is required and must be set to HCM.

15. Select the Display Options tab.

    Here, you can remove the Service Request header so that only the link for Create Service Request appears in the component.

16. Deselect Display Header.

17. Select the Content Style tab.

    Here, you can define the style of the link. For example, color, font, or size of the text.

18. Click Apply.

19. Click OK.

20. Click Close on the Page Composer toolbar to close Page Composer.

You can now see the link displayed on the page. When the user clicks the Create Service Request link from that HCM page, the Create Service Request page opens.

Note:

When a user enters Create Service Request from a link on an HCM page, there is a Done button on the Create Service Request page. When the user clicks Done, they're taken back to the HCM page. If they click Save and Close, they're returned to the HR Service Requests list page. A Done button is also on the HR Service Requests list page that returns the user to the HCM page.