Enable HR Help Desk

HR Help Desk isn't enabled by default in Oracle CX Sales. To enable HR Help Desk in Oracle CX Sales and activating specific features for HR Help Desk, you must perform the following steps.

1. Sign in to Oracle HCM Cloud applications as an HCM Administrator.

2. Select Navigator > Setup and Maintenance to open the Setup and Maintenance work area.

3. In the Setup and Maintenance work area, from the Setup menu, select Service.

4. Click the View Configuration link.

   The Opt In: Service page appears.

5. In the Service row, select the Edit icon from the Features column.

   The Edit Features: Service page appears.

6. In the Service Usage row, select the Edit icon from the Enable column.

7. In the Feature Name: Service Usage dialog box, select HR Help Desk, and click Save and Close.

8. Select Done.

9. On the Opt In: Service page, click Done.

Note:

Some setup tasks will only appear in the table of contents after you enable the associated feature. For example, some of the email setup tasks don't appear in the task list unless the email feature is enabled.