Configure the HR Help Desk UI Using Application Composer

Use Application Composer to configure and activate the HR Help Desk UI for your organization.

For example, the service request page contains a field that you probably may not use for HR Help Desk, such as the serial number field. By configuring the UI in Application Composer, you can hide fields that aren't relevant to your HR Help Desk.

You must first copy the standard layout to create the HR Help Desk layouts. After creating the HR Help Desk layout, you can configure and activate the pages. You can create HR Help Desk layouts from the standard layouts of the following layouts:

• Creation Page Layouts

• Details Page Layouts

• Service Request Spotlight Region

To configure and activate the HR Help Desk UI, follow these steps:

1. Sign in to Oracle HCM Cloud applications as an HCM Administrator.

2. Ensure you're working in a sandbox.

3. Select Navigator >Tools >Application Composer to open the Overview page.

4. Select the Service object tag from the Application list.

5. Expand Objects, and then expand Standard Objects.

6. Expand the Service Request object, and then click Pages to open the Service Request page.

7. In the Creation Page Layouts section, click to select the Standard layout row, and then click Duplicate from the Actions menu.

8. Enter the new layout name.

9. In the Source Layout list, click Standard layout.

10. Click Save and Edit to open the layout page. In this page, you can configure what fields appear on the HR Help Desk page.

11. Click the Edit icon.

12. Move fields to and from the Available Fields list depending on what fields you want the user to see.

    Note:

    There are some fields in the Available Fields list that don't apply to HR Help Desk and should be removed.

    • Account and any of the account type fields

    • Any fields related to Assets

    • Loyalty Member

    • Partner

    On the other hand, the Affected Party field is available and specifically relates to HR Help Desk. It isn't visible by default, and must be added using Application Composer.

    The Affected Party field displays on both the service request Summary and Contacts tabs and can be used when an employee is submitting a service request about someone else.

13. Click Save and Close, and then click Done.

14. Click the Enter expression to determine which page layout to display icon in the Advanced Expression column for the HR Help Desk layout you created. The Advanced Expression page is displayed.

15. Enter 1 StripeCd=="ORA_SVC_HCM" as the advanced expression for the page.

16. Click OK.

17. Select the check box in the Active column for the HR Help Desk layout you just completed.

18. In the Details Page Layouts section, click to select the Standard layout row, and then click Duplicate Layout.

19. Repeat the steps 8 through 17 for the Details Page layout.

20. In the Service Request Spotlight Region section, click to select the Standard layout row, and then click Duplicate Layout.

21. Repeat the steps 8 through 17 for the Service Request Spotlight Region layout.

22. When you're ready to share your changes with all users, ensure that you publish the sandbox.