Enable the HR Help Desk Profile Options

You must enable the HR Help Desk profile option to permit users to use the HR Help Desk application.

To enable the profile option, follow these steps:

1. Select Navigator > Setup and Maintenance to open the Setup and Maintenance work area.

2. Click the Setup menu icon to expand the options, then select Service.

3. In the Search Tasks box, enter Manage Service Request Profile Options for HR, and then click the Search icon.

4. Click the task name link in the search results.

   The Manage Service Request Profile Options for HR Help desk page appears.

5. Click the SVC_HCM_PROD_CATALOG_USAGE profile option.

6. Enter HRHELPDESK in the Profile Value field of the Site row.

7. Click Save and Close.

8. Click the SVC_DEFAULT_HCM_CALENDAR profile option.

9. Select your HCM calendar from the Profile Value drop-down list in the Site row.

10. Click Save and Close.

Profile Option for Visibility of National ID

You can use the profile option SVC_HD_HIDE_NATIONAL_ID to control whether the National ID field is visible in the Primary Point of Contact search results.

By default the profile option is set to No which does display the National ID in the search results. Set the profile option to Yes to hide the National ID.

To change an employee's National ID visibility:

1. Select Navigator > Setup and Maintenance to open the Setup and Maintenance work area.

2. Click the Setup menu icon to expand the options, then select Service.

3. In the Search Tasks box, enter Manage Administrator Profile Values, and then click the Search icon.

4. Click the task name link in the search results.

   The Manage Administrator Profile Values page appears.

5. Search for the Profile Option Code SVC_HD_HIDE_NATIONAL_ID.

6. In the Profile Values region, set the value to No if you want the National ID visible and Yes if you want the National ID hidden.

7. Click Save and Close.