How do I enable the Help Desk offering and its features?

The Help Desk offering and features must be enabled in order to see them in Setup and Maintenance. Here's how:

1. Sign in to Setup and Maintenance as an Application Implementation Consultant.

2. From the Actions drop-down list, select Go to Offerings.

3. Click the Help Desk offering.

4. Click Opt In Features .

5. In the Help Desk row, select the Enable check-box.

6. In the Help Desk row, click the Edit icon in the Features column.

7. In the Edit Features: Help Desk window, click the Edit icon in the Enable column.

8. In the Help Desk Usage, click the Edit icon in the Enable column.

9. Select the usage that you want to use for your implementation. Options are Internal Service Requests and HR Service Requests.

10. Click Save and Close .

11. Click Done.

12. In the Opt In: Help Desk page, you can select to enable any other features you're using.

13. Click Done.

Note: Some setup tasks will only appear in the table of contents after you enable the associated feature. For example, some of the email setup tasks don't appear in the task list unless the Email Communication Channel feature is enabled.