Steps to Enable Help Desk

To enable Help Desk, you need to complete the following steps:

1. Enable the Help Desk offering and features in Setup and Maintenance.
2. Enable Elastic Search.
3. Set Global Locale for Knowledge (if applicable).
4. Grant job roles to your test users to access the UI.

Classic HR Help Desk Migration Resources

If you're looking for information on Migrating Classic HR Help Desk to HR Help Desk in the Redwood experience see:

• HCM – Migrating from Classic HR Help Desk to HR Help Desk in the Redwood Experience
• Classic HR Help Desk Migration Resources