Purge Inbound Email Messages

As an administrator, you must periodically purge the older inbound email messages after the help desk requests are created successfully.

Again, you may sometimes have unprocessed emails for which the corresponding help desk requests couldn't be created. They're typically retained so that the source of messages isn't lost. You must also review them periodically and take suitable corrective action. Once that's done, you can purge those emails.

Note:

You can use Oracle BI Publisher to create periodic reports for unprocessed emails.

To purge the unprocessed inbound messages periodically, you have to complete a few simple processes:

• Configure profile options to purge inbound email messages

• Schedule a job to purge inbound email messages