Now, you can build a prediction model based on data pulled from closed and resolved
requests created from inbound emails.
Before you start
Data from the last 6 months is used for the model training
so the latest data is always included. You have the option to retrain the model on the
latest data every 2 weeks. Every time the model is retrained, older data is discarded
and new data is added.
Here's what to do
-
Sign in to Fusion Service with either the CRM SVC Attribute Detection
Administrator or Adaptive Intelligence Applications Administrator role.
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Click the Tools menu.
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In the Quick Actions pane, click AI Apps
Administration.
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From the list of AI applications on the Application Administration page, click
Service Request Classification.
The Configure SR Classification page is displayed, and the
Configuration tab is selected by default.
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In the Credentials to connect to Fusion Service area, specify the following
details:
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In the User Name field, enter the user name for
your Fusion Service environment.
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In the Password field, enter the password for
your Fusion Service environment.
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In the Endpoint field, enter the Oracle Fusion
Service BIP Host name.
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Click Save.
Note: After the credentials are saved, you see a Credentials
Saved message, and the
Activate button in the Activate Tenant
area is enabled. This indicates that the AI application can ingest
the data from Fusion Service.
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To ignore the changes, click Cancel.
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In the Activate Tenant area, do the following:
-
Click the Model Retraining (Biweekly) check box
if you want the model to be retrained on the latest data every 2 weeks.
-
Click Activate to schedule the data ingestion
and model training. If it's been activated before, click
Reactivate.
Results:
The data ingestion and model training begins and the process
runs in the background.