- Implementing Help Desk
- Validate the Setup
Validate the Setup
Validate the settings to see whether your model is working and that you’re able to make a call to the prediction service.
- Open the Tasks panel tab and click Search.
- Search for and click the following task: Manage Email Configuration, Registration, and Validation.
- On the Inbound Email Configuration and Validation page, navigate to the SR Classification area.
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Navigate to the Test SR Classification API area.
Here, you simulate an inbound email.
- Enter a subject in the Subject field.
- In the Plain Text Body field, enter the text for the body of the email.
- From the Stripe Code drop-down list, select the relevant stripe code.
- From the Business Unit drop-down list, select the relevant business unit.
- Enter a value in the Language field. For example, English. The language must be a one that is read from left to right.
- Click Validate.
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If the validation is successful, a tick mark is displayed.
This tick mark indicates that the process is working successfully. And it indicates that you’re able to make a call to the SR Classification API that’s deployed on the Adaptive Intelligence Apps platform. The Attribute Predictions area displays the attribute name, value, and accuracy for the prediction.Note: If the data set of SRs in the Fusion Service database isn’t very good, the accuracy and confidence of the prediction is low.