Knowledge Articles and Content Types

Content types define the various types of articles in your knowledge base. A content type definition serves as an authoring template for articles that serve a specific purpose. For example, Knowledge has prebuilt content types for solutions and FAQs. You can define any number

• Content elements, such as the title and text fields that make up the body of an article.

• Locale-specific article and field-level titles and descriptions.

• The relevant categories and products.

• The application that the content type is available in.

• Visibility to audiences at the article and field levels.