Overview of Workflows

A workflow is a sequence of steps you can define to enforce specific content management procedures for your organization.

A workflow consists of one or more steps to review and approve an article before it’s published. Each step defines a task, and the task assignment appears in the user's Knowledge Tasks page.

The user can perform one of the following actions on a task:

• Approve the article for advancement to the next step in the workflow.
• Reject the article back to the previous step.
• Reassign the task to another user.