Predefined User Groups

There are predefined user groups for internal users of each application, and one special group that includes all users regardless of application.

You can use the predefined knowledge groups to separate content that only internal users can access from content that everyone can access.

• Internal Service - assign this group to content in a Service application that you want only customer service representatives and other users in your organization to access.

• Internal HCM user group - assign this group to content in an HCM application that you want only help desk agents and other users in your organization to access.

• Employee - assign this group to content in an HCM application that you want authenticated self-service users in your organization to access.

• Everyone - assign this group to content in any application that should be available to anyone, including unauthenticated users. This group is not associated to an application.