Add Categories to Articles

You can associate categories to articles so that users can easily find articles that are relevant to the subject of their questions by filtering search results and browse lists. Categories are any characteristic or subject that is relevant to your business and the article's subject matter. For example, billing and warranty are categories of information that can help users answer specific types of questions. Administrators set up the categories you can choose. You can add multiple categories to an article.

1. Click in Select category.

   The category menu shows the most recent categories you have used. You can start typing a category name to search for a category.

2. Select the category.