Add User Groups to an Article

You must associate one or more user groups to the article to determine who can view the published article. You can select one of the user groups that come with the application or the ones defined by your administrator.

The application comes with these user groups:

• Internal Service

• Internal HCM

• Internal Help Desk

• Everyone

• Employee

You can add HCM user groups if you are a HCM author, and Service user groups if you are a Service author. The user group Everyone is available to all authors.

1. Click in Select user group.

   The user group menu shows the most recent user groups you have used. You can start typing a user group name to search for a user group.

2. Select the user group(s).

Note: You must add at least one user group to an article. If you use a REST API to create or update an article without a user group, the application automatically assigns the Everyone user group. If you add the Everyone user group to an article, you cannot add any other group.