Attach Files to Articles

You can attach files to an article so that agents and self-service users can access their contents to answer questions.

For example, you might want users to be able to read a product manual, a data sheet, or even watch a video to answer their questions. You can attach most common file types, such as PDF, AVI, FLV, MP4, and so on. You can attach up to 20 files to an article, but the total size of the combined attachments can't exceed 100 MB. Administrators define which content types allow attachments and set the types of files that you can attach.

To attach a file, you can drag and drop a file or, click + in the attachments section, browse to the file, and click Open.