Approve or Reject a Workflow Step

When an author initiates a workflow to submit an article for review, a task of type Article Workflow is created and made available to an approver for review. The approver reviews the article and marks the task as Approved if the content is accurate. When a task is approved, it is closed, and a new task is created for the next step in the review process.

If the content requires changes, the approver provides feedback through comments and marks the task as Rejected. When a task is Rejected, a new task is created for the author who submitted the article into the workflow.

If you are an approver, here's how you can approve or reject a task:

1. Navigate to the Knowledge Tasks page.
2. Click on the task having the task type as Article Workflow.

   The article opens with the Workflow pane on the right.

3. Review the updated article.

   (Optional) Compare the updated version of the article with the previous article version to identify the updates.

4. (Optional) Enter your comments in the Workflow pane.

   These comments will be visible to the user working on the subsequent workflow task or viewing the article while still in the workflow. These comments can also be viewed in the article history.

5. Click Approve to approve the article. Else, click Reject.