Create an Article from a Service Request

You can create an article using the content of a service request, provided your Knowledge administrator has created an Action for this functionality.

Use this procedure to create an article from a service request:

1. Navigate to the Service Center page.
2. Open the service request from which you want to create an article.
3. In the search box, type Add Action and select <actionName>, where <actionName> is the name of the action created by your administrator to create an article from a service request.

   You get a confirmation that the action is saved, and a Next Action box appears under the search box.

4. In the Next Action box, click Create Article.

   The content from the service request is populated in a draft article.

5. Make updates to the article as required.
6. Click Create.