Insert an Interview in an Article

Authors can add interviews when they create or edit articles, provided Oracle Intelligent Advisor is integrated with Knowledge. When authors or reviewers open the article in the authoring application, they can see the interview just as self-service users can. Self-service users can respond to embedded interview questions from within the article, and their responses are processed by the Intelligent Advisor application in real time, enabling them to complete the interview to answer their question and resolve their issue.

For more information about Intelligent Advisor, see Intelligent Advisor documentation.

Use this procedure to insert an interview in your article:

1. Navigate to Authoring.
2. Open the article in which you want to insert an interview.
3. Click Edit.
4. Click within the article where you want to insert an interview.
5. Click on the three vertical dots icon on the editing toolbar to show more items.
6. Click on the + icon, and click Interview.
7. Select the interview which you want to add.
8. Select the required interview locale.
9. Click Add.

   You can see a placeholder of the interview added in your article. However, you can't see the actual content of the interview while you are editing the article.

10. Click Save.

    The content of the interview appears in the article.