Overview of Knowledge Articles

Articles are the basic units of the knowledge base. You can create and manage various predefined types of articles, and your administrator or knowledge manager can define other types of articles specifically for your organization.

You can create these kinds of articles:

• FAQ

• HCM FAQ

• Solution

• HCM Solution

• Content types your organization defines

Articles and their translated versions share the document ID. You can select an article to view details about its publishing status, relevant products and categories, user rating, and other information.