Overview of Knowledge Authoring

You can use Knowledge Authoring to create and manage knowledge articles. As an author, you can create and publish articles, periodically update them, translate them into supported locales, and unpublish them when they are no longer needed. Agents and self-service users can use knowledge articles to easily find solutions to customer issues and agents can link articles to customer incidents. To access Authoring, select Next Gen Authoring in the Navigator panel.