Schedule the Publish, Review, and Expiration Dates

You can set a date for an article to go live (publish) on your customer site and a date to expire when you create or edit an article.

Some information is valid or important to users only for a limited time. Setting a date for an article to be published assures that information is available to your customers when they need it. Likewise, setting an expiration date is a convenient way to set an automatic time limit for an article. The application automatically unpublishes articles when they reach their expiration dates, and agents and self-service users can no longer access them. Authors can still access them in the authoring environment.

You can also schedule dates for an article to be reviewed. Some articles may contain information that needs to be reviewed periodically to make certain it remains valid. As you create or edit articles, you can assign a future review date. As the date approaches, the application notifies the necessary users about the upcoming review.