1. Using Case Management
  2. Compose Messages

Compose Messages

Expand the Messages folder to view or compose messages for the case.

  1. You can create internal messages about the case by typing the Compose Message command in the Action Bar, or expand the Messages folder and click Compose Message.

    Image shows the Compose Message button in the Messages folder

  2. Type your message and click Post.

    Image shows the message is entered and ready to click the Post button

    Messages are displayed in the Messages folder with the most recent message first.

    Messages folder with sample messages