1. Using Service Center in the Classic User Experience
  2. Chat Notifications

Chat Notifications

If the Live Window is open, the Incoming Chat notification appears in the Live Window and on the desktop. If you don't have the Live Window open, the Incoming Chat notification appears only on the desktop.

  • An incoming new chat request notification is displayed for 30 seconds by default.

  • An incoming new chat message notification is displayed for 5 seconds. Note, these notification types only appear when Live Window is not in focus.

  • The default time-out duration for chat inactivity is 30 minutes.