Diagnose and Troubleshoot Connected Assets
You use Oracle Internet of Things Service Monitoring for Connected Assets to securely connect different types of assets, register the assets' resources and metadata, and deploy software applications on your registered assets.
For a connected asset, when an incident is created in Internet of Things Service Monitoring for Connected Assets, an SR is created in Oracle Fusion Service (the service application) for that connected asset. When the SR is resolved, the corresponding incident in Internet of Things Service Monitoring for Connected Assets is also closed.
Use the Connected Asset tab of the Edit Service Request page to diagnose and troubleshoot the asset associated with this SR, when this asset is connected through an instance of Internet of Things Service Monitoring for Connected Assets. On this tab, you can view information reported by the asset, query the asset for additional information, and remotely execute actions that are available for the asset.
To view the metrics or key performance indicators (KPIs) for the connected assets, click the IoT Asset Details link. The Oracle Internet of Things Asset Monitoring Cloud Service Map is displayed in a subtab, where you can track key asset data for your monitored assets, such as located assets, assets connected, assets available, assets utilization, and open incidents. The map view displays aggregate data for the assets currently displayed in the map.
On the map subtab, use the KPI ribbon to track cumulative metrics or KPIs for the assets displayed in the map view. You can search for a place or zoom into a location in the map to see the cumulative statistics for that location. The metrics are based on live data. A live metric value is refreshed every two minutes. The KPI ribbon in the map view can show a maximum of five metrics. To add a user-defined metric, you must remove a preexisting metric and add the new metric.
The following metrics or KPIs are displayed in the KPI ribbon, by default:
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Located Assets: Shows the number of assets located in the current view. This number may increase as you zoom out to include more places, or it may decrease as you zoom into the assets belonging to a specific place.
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Assets Connected: Shows the percentage of connected assets in the current view. An asset counts as connected if the application has heard from the asset sensors in the last one hour.
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Asset Utilization: Shows the percentage of used assets in the current view. An asset counts as used if the asset isn't available in its assigned storage place.
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Asset Availability: Shows the percentage of available assets in the current view. An asset counts as available if there are no open outage incidents reported for the asset.
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Open Incidents: Shows the number of open, or unresolved, incidents for assets in the current view. Incidents help identify issues, such as outages, for the maintenance staff to work on.
To track the metrics or KPIs for a specific asset, click the asset in the map view. The following asset metrics are displayed by default:
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Currently Connected / Currently Not Connected: Shows whether the asset is currently connected. You can select a time period to search for the percentage connectivity. For example, you can search for the percentage connectivity in the last 24 hours.
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Currently Utilized / Currently Not Utilized: Shows whether the asset is currently used. You can select a time period to search for the percentage utilization. For example, you can search for the percentage utilization in the last 24 hours.
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Currently Available / Currently Not Available: Shows whether the asset is currently available. You can select a time period to search for the percentage availability. For example, you can search for the percentage availability in the last 24 hours.
For more information, see "Monitor the Health and Usage of Your Assets" in Related Topics.
Use the Actions and Attributes section to view the attributes of the connected asset, remotely update the available values, and execute available actions, for troubleshooting and diagnosis. The available actions and attributes vary according to the signed in user's role and the asset definition in the connected Internet of Things Service Monitoring for Connected Assets instance. For example, a connected refrigerator might have an action defined to cycle the power, and might let you remotely set the attribute for the target temperature to any value between 35 and 39 degrees.
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To execute an action on the connected asset, select an action from the Asset Actions drop-down list, and click Execute Action.
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To modify the attribute values, edit the values and click Update Attribute.
Use the IoT Incident Details section to view the Internet of Things Service Monitoring for Connected Assets incident details for which this SR is created. Connected assets regularly report status information and other data to the Internet of Things Service Monitoring for Connected Assets application. The Internet of Things Service Monitoring for Connected Assets application uses this data to detect problems indicating a failure has occurred or is imminent, and creates an incident. When connected to the service application, the incident triggers the creation of an SR to proactively resolve the issue.
Use the Diagnostics section to review the data reported from the asset in a line graph, and identify anomalies that may indicate the cause of the issue. For example, with a connected refrigerator, you might notice that the temperature started increasing a few data points after the motor slowed to half speed. Reviewing this data enables you to focus on why the motor slowed, as the root cause of the issue.
Here's what you can do to view up to 200 data points at a time in the line graph:
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To view data for a specific duration, enter or select the start date and time from which you want to view the data, in the Display 200 Data Points From field.
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To navigate to the previous and next set of 200 data points, click the Previous and Next arrow icons.
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To view the earliest available diagnostic data from Internet of Things Service Monitoring for Connected Assets, click the Show earliest data icon.
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To view the latest available diagnostic data from Internet of Things Service Monitoring for Connected Assets, click the Show most recent data icon.
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To view the data stream centered on the time the incident was created in Internet of Things Service Monitoring for Connected Assets, click the Show data from time of incident creation icon.
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To hide an attribute within the graph, click the attribute name on the graph. To view the attribute, click the attribute name again.