Enable and Use Cobrowse

Cobrowse enables you to view a customer's desktop to more efficiently resolve an issue. You use Cobrowse to have the same view as the customer, and review their issue. You must enable the cobrowse functionality in both the customer portal and Oracle Fusion Service.

1. In the Edit Service Request page, click Actions and select Launch co-browse.

   Instruct the customer to launch the request live assistance functionality from the website that they are on currently. This request by the customer generates a security code, which they can share with you. By providing this code to you, the customer is verbally allowing you to view their screen.

2. Enter your first and last name and the code provided by the customer in the new console window that opens.

3. Click Connect.