Wrap Up an Interaction

Wrap up an interaction in the Wrap Up page.

1. Select a Communication Reason from the drop-down list.

2. Select a Resolution Code to specify what's the type of resolution that was provided.

3. Specify a Transfer Reason if you transfer the call is to another agent for resolution.

4. Enter Interaction Notes to detail the issue and resolution provided. You can also document any other details that must be mentioned as part of the service interaction record.

5. Click End Wrap Up.