How to Estimate Charges and Order Parts on a Work Order: For Oracle Service Logistics Users

Sometimes parts are required for a work order. If you're using Oracle Service Logistics, you can estimate labor, expense, and parts that are required by the field service technician. If the customer approves the estimated charges, you can order the parts and decide if the parts should be sent to the technician or the customer.

To estimate labor, expense, and parts, click the Charges button. The Manage Charges and Estimates window appears. For more information about adding charges and estimates see the related links at the end of this topic for the Create Charges and Estimate Charges topics.

To order parts, the Parts Details tab is available on the View Work Order page. When you save the work order, a transfer order is then created to ship the parts for the field service technician to use for the repair.

For more information about adding charges and estimates see the following Create Charges and Estimate Charges topic links.