How You View Service Request Milestones

The Milestone subtab is on the Edit Service Request page.

The subtab is only available to internal users, such as customer service representatives or channel account managers, who have the View Service Request Team permission. View all milestones along with their due dates and warning thresholds on this tab.

You can filter the list to show only those milestones that you want to view. A red alert icon means that a milestone is past its due date. A warning icon means that a milestone is approaching its due date. An additional icon indicates that the milestone was successfully completed. Click the milestone to view more information. The milestone details display the thresholds set for the milestone and the current status of the milestone.

You can view milestones in either a table view or a timeline view. The table view displays the completed and upcoming milestones in a table. The timeline view displays all the milestones in a timeline graph. Use the slider on the timeline to view the milestones by hours, days, weeks, or months. Milestones are updated and refreshed automatically. To refresh the milestone details manually, you just click Actions and select Update Service Request Milestone Configuration.