How You Use Keyboard Shortcuts

Use keyboard shortcuts to streamline your work. View keyboard shortcuts from the Service Requests list page by clicking the Actions menu, then selecting Show Keyboard Shortcuts. You can also access the shortcuts by typing Ctrl+Alt+H. Your administrator defines keyboard shortcuts.

For more information on how your administrator can manage your keyboard shortcuts, see How do I use keyboard shortcuts.

There are two types of keyboard shortcut. Use Button Access keys to relocate the cursor or the focus of a selection to a specific, or frequently-used interface component, and to execute the action in a view. Action Command keys are direct keyboard shortcuts.

Button Access Keys

Button access key availability depends on your browser. The following table lists the combinations you can use on the latest version of each supported browser.

Browser	Operating System	Key Combination	Action
Google Chrome	Linux	ALT + SHIFT + Key	Click
Google Chrome	Mac OS X	CONTROL + OPTION + Key	Click
Google Chrome	Windows	ALT + SHIFT + Key	Click
Mozilla Firefox	Linux	ALT + SHIFT + Key	Click
Mozilla Firefox	Mac OS X	CONTROL + Key	Click
Mozilla Firefox	Windows	ALT + SHIFT + Key	Click
Microsoft Internet Explorer 7	Windows	ALT + Key	Set focus
Microsoft Internet Explorer 8	Windows	ALT + Key	Clear or set focus
Microsoft Internet Explorer 11	Windows	ALT + Key	Clear or set focus
Apple Safari	Windows	ALT + Key	Click
Apple Safari	Mac OS X	CONTROL + OPTION + Key	Click

Action Command Keys

Use the Alt+Control+Key keyboard shortcut combination for all actions on the user interface. This combination is applicable to both Windows and Mac OS X operating systems. Here, Key is the keyboard key defined for that particular action. The shortcuts are listed in the Actions drop-down list for each action on every page.