My Knowledge

My Knowledge is a convenient place that you can use to find knowledge articles. You can also use My Knowledge to see recently published articles and bookmark your favorite articles.

My Knowledge is available to Service and HR Help Desk users, and there is also a general My Knowledge page that is available from the Knowledge menu.

You can access My Knowledge using these paths:

• If you are using Service, select Service, then My Knowledge.

• If you are using HR Help Desk, select Help Desk, then My Knowledge.

• If you want to use the general page, select Knowledge, then My Knowledge.

You must set your preferred knowledge locale to use My Knowledge.