Remove Tags from a Service Request

After you create a new tag and associate it with SRs, you can remove the tag at any time later if the tag isn't required or if it has a typo.

To remove a tag from an SR:

1. On the Service Requests List page, in the List drop-down list, select All Open Service Requests.

   All the open SRs are displayed.

2. Click the SR Reference Number for the SR from which you want to remove the tag.

   The Edit SR Summary page is displayed. The existing tags are listed below the Tag field.

3. Click Remove next to the tag that you want to remove.

4. Click Save and Close.

The tag is removed from the SR.

Note: After the tag is removed from all the associated SRs: