1. Using Service Center in the Classic User Experience
  2. View Service Analytics

View Service Analytics

Oracle Transactional Business Intelligence (OTBI) is a real time, self-service reporting solution bundled with your service application. It provides prepackaged analytic content built on the Oracle Business Intelligence (BI) platform.

Let's break down the different ways you can view prebuilt analytic content. The following tasks apply to all roles.

View Prebuilt Infolets and Detailed Reports

Use the Service Infolets page to perform the following task.

  1. From the page control on the Home page, click the Service Infolets icon.

    The Service Infolets page is displayed. It displays the Infolets enabled for the signed in role.

  2. Click any individual infotile to view a detailed report.

View Your Favorite Reports

Use the Analytics page to perform the following task.

  1. From the springboard on the Home page, click Service, and then click Analytics.

    The Analytics page is displayed.

  2. Click the Search icon to perform a keyword search on the reports in the BI Catalog.

  3. In the search results, click the link for the report to view. You can view the reports in either a list or a carousel view.

    Optionally, you can mark reports as favorites for later access. This page also shows the analytics recently viewed by the signed in user.

View All Analytic Content

Use the BI Catalog and the Reports and Analytics page to view all analytic content.

To view all analytic content using the BI Catalog:

  1. Click Navigator > Tools > Reports and Analytics.

    The Reports and Analytics page is displayed.

  2. Click Browse Catalog.

    The BI Catalog is displayed.

  3. View the list of the reports and dashboards in the Shared Folders > Service > Embedded Content and Shared Folders > Service > Subject Area Content folders.

    • Administrator-defined or user-defined content is displayed in the Shared Folders > Custom folder.

    • Personal content available only to you is displayed in the My Folders folder.

To view all analytic content using the Reports and Analytics page:

  1. Click Navigator > Tools > Reports and Analytics.

    The Reports and Analytics page is displayed.

  2. Click the Hierarchical Selector >> icon, and select My Folders or Shared Folders from the menu.

    The list of reports and dashboards is displayed, without navigation to BI Catalog. Similar to the Analytics page, you can perform a keyword search and mark your favorites, to retain them for easy access later.