View Service Request Audit History

The Audit History tab shows you audit reports for a service request. You can filter reports by date, user and events, and export them to Excel.

Note: You can see the Audit History tab on the Edit Service Request page only if your administrator has done the following:

You can export the audit report from the Audit History tab to excel. The following procedure describes how to access an audit report.

1. In the Audit History tab, click the Expand icon.

2. Select a date range for your report.

3. Enter the other search details if required, such as user name and event type.

4. Click Search.

5. In the Search Results, select the report you want by clicking row.

6. Click Actions and select Export to Excel.

Save your search criteria by clicking Save in the Search section. Retrieve saved searches by using the Saved Search drop-down list.