Add Information

To edit individual fields related to the selected service request record, use the actions in the Action Bar on the Help Desk Request Details page.

Place your cursor in the Action Bar and select one of the most frequently used actions (common suggestions). Or, start typing an action or search word, and the Action Bar displays suggestions that you can select from a list. To make suggestions, the Action Bar looks for key verbs and names of objects and fields.

In the Action Bar, enter add to view a list of related items you can add. Here's a list of the related items you can add to a help desk request:

Action	Description
Add Action	Add individual action plan actions to the service request.
Add Action Plan	Add action plans to the service request.
Add Attachment	Add attachments to the service request.
Add Contact	Add one or more contacts to the service request.
Add Team Member	Add team members who can view and work on the request.
Add Asset	Add asset to the request.
Add Work Order	If enabled, add work order to the asset on the request.