How do I use smart text in HR service requests?

You can set up smart text when you start working on a service request (SR). Smart text helps you to quickly send a response or update without retyping text every time you work on an SR.

On the Edit Service Request page, click the arrow on the Restore Pane. To insert smart text, select the field where you want to insert smart text. Then, do one of these actions:

• Enable the SmartText icon for the field and search and select the smart text that you want to insert.

• Click the SmartText tab in the Restore Pane and search and select the smart text that you want to insert.