1. Using Help Desk
  2. Update Contacts

Update Contacts

Here you can add one or more contacts to the help desk request.

  1. In the Contacts section, click Add Contact.

  2. Select a contact from the drop-down list.

  3. To make a contact the Primary Contact, click the vertical three dots in the Actions field and select Make Primary.
  4. After adding a contact who isn't the primary contact, you can click vertical 3 dots in the Actions field and set access to Regular or None, depending on your need.

  5. To delete a contact, click click vertical 3 dots in the Actions field for the selected contact and select Remove Contact.

    Note:

    You can change the primary contact, but you can't delete a primary contact.