Add Individual Actions

Here's how you add solo actions to a service request :

1. Navigate to the Service Request Detail page for the service request to which you want to add an action.

2. In the Action Bar, enter Add Action and press Enter.

   You can also select it from the suggested actions in the Action Bar.

   The list of available actions is displayed in the Action Bar.

3. From the drop-down list, select an action.

   You can also search for the action name.

   The selected action is displayed with the field values that are used to create the action, in the Pending region.

   

4. Modify any fields if required, and click Submit.

   The selected action is displayed in the Pending or Recommendation region.