Update Solution Details

Here you can prepare notes and draft descriptions, and validate them before formally resolving the service request.

If required, the Outcome, Resolution, and Solution Description can be updated in this section.

1. Click in the Solution Details section and begin editing or adding information.

2. Enter or update the Solution Description.

   You can insert SmartText by typing # to display a list of plain SmartText entries, and type-ahead to progressively search and filter this list.

3. Click Save.