Update Summary Information

The Summary section lets you update basic details about the service request.

1. In the Summary section, click into any field and begin editing.

2. Modify any of these fields following the steps specified in the "Create a Service Request" topic:

   • Account.

     Note:

     If you update the account name, all associated contacts in the service request may be removed. This depends on whether your administrator had set the ORA_SVC_ALLOW_ANY_CONTACT_ON_SR profile option to No. If the profile option is set to Yes, contacts will not be cleared.

   • Primary Contact

   • Title

   • Problem Description

   • Status

   • Severity

   • Category

   • Product

   • Queue

   • Assign To

3. To include this service request in the critical service request reporting metric, select the Critical check box. It doesn't affect the service request resolution.

4. Click Save.