Add your new channels in the Supervisor Dashboard

Return to the Supervisor Dashboard and click the Configure button, then click Messaging (Channel Configuration).

For each of the SMS or WhatsApp numbers you want to use with Fusion Service, you'll now add a new messaging channel using the information in the following table:

New Channel Enablement

Enable Channel Configuration	Description
Name	Provide a name, such as WhatsApp Customer Service.
Description	This is an optional field.
Type of Channel	Set to the channel associated with the number, such as SMS or WhatsApp.
Phone Number	Set to the number you're configuring as it appears in the Infobip dashboard.
Webhook URL	The URL that Engage will use to send messages to Infobip. Set the URL as follows: <API base URL>/messages-api/1/messages Replace <API base URL> with your unique Infobip-based URL. You can find this URL on the landing page of your Infobip dashboard.
oAuth2 URL	The URL Engage will use to authenticate messages sent to the Infobip API. Set the URL as follows: <API base URL>/auth/1/oauth2/token Replace <API base URL> with your unique Infobip-based URL You can find this URL on the landing page of your Infobip dashboard.
oAuth2 Client ID	The user name of the account you created when signing up with Infobip.
oAuth2 Client Secret	The password of the account you created when signing up with Infobip