Connect and authenticate Infobip with Fusion Service

Add a new confidential application in IDCS

When Infobip receives messages from your customers, it forwards those messages to the provided API. To do this, it must authenticate itself with IDCS. To enable authentication with IDCS, you need to set up a new confidential application.

See Add a Confidential Application to add the confidential application in IDCS.

1. Set the following parameters and leave the others as their default value.

   Application details parameters

   Parameter	Value
   Name	Engage Messaging
   Description	Application for authenticating API requests from Infobip.

2. Skip configuring authorization, and configure the application as a resource server.

   Set the following parameters and leave the others as their default value:

   Resource server configuration parameters

   Parameter	Value
   Access Token Expiration	3600 seconds
   Primary Audience	api
   Add (allowed scopes)	Add / as a scope.

3. Finish configuring the application and make a note of the client ID and client secret for the new application as you'll need to provide these to Infobip later.
4. Activate the new application.

Review this video for help configuring confidential applications in IDCS.

Configure authentication with Fusion Service for your SMS and WhatsApp channels

Now you set up your confidential application. For this, you'll need to configure authentication for your SMS and WhatsApp numbers.

To do this, contact Infobip for help in setting up oAuth2-based authentication for each of the numbers you intend to use with Fusion Service. Provide the following infromation:

oAuth2 details

Field	Description
Access Token URL	The URL will be as follows: https://<IDCSInstanceID>.identity.oraclecloud.com/oauth2/v1/token Replace <IDCSInstanceID> with the ID for your unique IDCS instance.
Scope	Set to api/
Grant Type	Set to client_credentials.
Client ID and Secret	Provide the credentials you noted earlier when creating the confidential application. Note: Client credentials are sensitive. Ensure you secure channel to send these to Infobip.
Engage Messaging REST API URL	This is the URL Infobip will use to send messages to the Engage REST API. The URL will be of the following form: https://api-<EngageTenantGUID>.engage.oci.oraclecloud.com/v1/api/messaging/channels/chat/infobip Replace <EngageTenantGUID> with the GUID of your Engage tenant. You can get this value from the Supervisor Dashboard URL. Replace the GUID value after the console part of the URL, up to but not including .engage.