How do I enable Service Center?

To enable Service Center functionality and user interface, you just need to opt-in from Fusion Service.

Note: Once you opt in to the Redwood User Interface for Service feature to enable the Redwood UI make sure to then click the pencil icon to ensure that the Service Center sub features are also enabled. There are two sub features to review are Service Requests for Redwood User Interface and Work Orders for Redwood User Interface. These separate sub features allow the administrator to control whether each set of object-related pages should be enabled in Redwood.

Here are the steps:

1. Sign in to the application as an administrator or setup user.

2. Click Navigator > My Enterprise > Offerings.

   

3. On the Offerings page, select the Service offering.

4. Click the Opt In Features button.

5. On the Opt In: Service page, review the functional areas, such as Service Requests, Channel Communication and so on.

6. Scroll through the list until you locate Redwood User Interface for Service.

   

7. Select Enable.

8. Click the Features (pencil) icon.

9. On the Edit Features: Redwood User Interface for Service page, enable all child features.

10. Click Done, and then on the Opt In: Service page, click Done again.

    Your users can now access Service Center including Work Orders (Next Generation).