Overview of Required Privileges and Roles

The following privileges are ready-to-use with the following default job roles: Customer Service Representative and Customer Service Manager:

Note: The View Service Center privilege only grants users the ability to access each of the Redwood Service Center pages. Within each page, the more detailed functionality is controlled by existing functional privileges, most of which apply to both the Visual Builder and ADF UI pages concurrently. Any custom roles you may have created also require you to add the SVC_USE_SERVICE_BASE_APP privilege to allow that role access to Service Center.

The following table shows the ready-to-use privileges.

Note: In case you don’t find the privileges in Security Console, run the Import User and Role Application Security Data process from Navigator > Tools > Scheduled Processes.

Privilege	Privilege Code
View Service Center	SVC_VIEW_SERVICE_CENTER_PRIV
View Navigator Menu	ORA_ZCA_VIEW_NAVIGATOR_MENU_PRIV
View Smart Actions	ZCA_VIEW_SMART_ACTIONS_PRIV
View Named Routes	ORA_ZCA_GET_NAMED_ROUTES_PRIV
Manage Installed Base Assests	SVC_MANAGE_INSTALLED_BASE_ASSETS_PRIV

Note: If you're using custom roles, it's recommended that you add the following duty role as a child of your custom role: Conversation Message Management (ORA_SVC_CONV_MESSAGE_MANAGEMENT).

The privileges shown in the table enable users to access a new link in the Home Page and Navigator within the Service grouping called Service Center. If you've previously created your own roles, you must use Security Console to add these privileges to your roles. Refer to the About Security Roles topic in Related Topics.

The following table shows two additional privileges required for Service Center for the Redwood User Experience. You must create a custom role or use an existing custom role and manually add these two privileges to the custom role.

Privilege	Privilege Code
Use Service Base App	SVC_USE_SERVICE_BASE_APP
Navigate to Service Center Pages from Notification	SVC_NAVIGATE_TO_SERVICE_CENTER_FROM_NOTIFICATIONS_PRIV

To expose the Cases feature, use Security Console to provide the following roles to your users:

• Case Manager: ORA_SVC_CASE_MANAGER

• Case Worker: ORA_SVC_CASE_WORKER