Home Cloud Cloud Applications Fusion Service Oracle Fusion Service Use Using Case Management HTML PDF Describes how to use Case Management features and components in Oracle CX Sales and Oracle Fusion Service. Using Common Features HTML PDF Provides help for end user features that are common across Oracle Fusion Cloud Applications. Using Help Desk HTML PDF Describes how to use the features and components of Help Desk. Using Knowledge Management HTML PDF Describes how agents, self-service users, and authors can use knowledge management. Using Knowledge Management in the Redwood User Experience HTML PDF Describes how users can author articles for their knowledge base to support customers. Using Oracle Transactional Business Intelligence HTML Using Service Center in the Classic User Experience HTML PDF Describes how to use service features and components in Oracle Fusion Service. Using Service Center in the Redwood User Experience HTML PDF Describes how to use Service Center in the Redwood user experience
