Troubleshoot Salary-Related Issues
Here are some salary-related issues that may occur and solutions to help you fix them.
| Issue | Solution |
|---|---|
| The salary element entry didn't get created. |
The salary basis element doesn't get created if inconsistencies exist between the element eligibility and the payroll data of the person's assignment. Using the Element Entries task in the Person Management work area, set the Effective Date to same date as the salary start date. Then search for the salary basis element in the Element Name column. If you don't see the element listed, the person isn't eligible for the element. You need to verify the eligibility and effective dates configured for the element. |
| The salary ranges are incorrect for an hourly person. | Check the annualization factor of the grade rate associated with the salary basis. The annualization factors for the salary basis and grade rate might differ, even if the frequency for both is Hourly. Salary range calculations use the frequencies and factors of the salary basis and the grade rate. If they don't match, the calculations convert grade rate values to those of the salary basis. |
|
Salary changes are stuck in the approval flow. An individual's salary page has a message that's something like this: Changes to this data are pending approval. HR specialists and compensation managers or administrators don't have a Withdraw option for the transaction in their worklist. And sometimes, the person record gets locked after changing the salary. |
Ask the person who submitted the salary change to use their worklist to withdraw the change. They can also see who the current approver is, so they can ask the approver to approve or reject the proposed changes. If you still see the pending approval notification in the Change Salary flow, your approvals administrator can use the transaction console to cancel the change. If you still see the pending approval, have your help desk log a bug with Oracle Support. The bug should be for the Salary component of Oracle Fusion Workforce Compensation. |
| Salary notifications are blank. |
The person might have a custom role. Add the Approve Salary Updates privilege to their application role. Or, add these three resources to a custom entitlement and add the entitlement to their application role.
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The salary details in notifications are blank. People need to see salary information, but not make any changes. |
The person probably doesn't have a compensation role. Depending on whether they should have read-only or read and write accesses to the salary details, add one of these job roles:
For detailed solution steps, see Salary Details Are Not Visible in Approval Notifications - You Don’t Have Permission to Access this Information (document ID 2212593.1). |
| People need to see salary information, but must not be able to make any changes. | Grant them access to the Compensation Info task, which they can review salary information. Reserve the Change Salary role for the people who need to manage the salary data. |