Human Resource Help Desk Administrator (Job Role)

Individual responsible for managing all aspects of human resource help desk service requests. In addition, can manage queues and administer the human resource help desk service application, including setup.

Role Hierarchy

The Human Resource Help Desk Administrator job role directly and indirectly inherits these roles.

• Human Resource Help Desk Administrator

  • HR Help Desk Administration

    • Application Deployment Administration

    • Application Implementation Management

    • Functional Setups

    • Resource Administration

      • Application World Reference Administration

      • Manage Users

      • Use User Details Service

    • Resource Organization Administration

    • Resource Team Administration

  • Knowledge Home for HCM

Duties

This table lists the duties assigned directly and indirectly to the Human Resource Help Desk Administrator job role.

Duty Role	Description
Application Deployment Administration	Manages application instance configurations and enterprise applications.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.
Knowledge Home for HCM	Knowledge Home duty role strictly for HCM access
Manage Users	Creates and updates users and assigns roles to users.
Resource Administration	Administers resource information.
Resource Organization Administration	Administers resource organizations.
Resource Team Administration	Defines resource teams.

Aggregate Privileges

This table lists aggregate privileges assigned directly and indirectly to the Human Resource Help Desk Administrator job role.

Aggregate Privilege	Description
Use User Details Service	Creates or updates users during person synchronizations.

Privileges

This table lists privileges granted to duties of the Human Resource Help Desk Administrator job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Activate Optional Enterprise Application	Allows activating optional enterprise applications.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Manage Application Instance	Allows management of application instances.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Manage Application Portlet Registration	Allows management of application portlet registration.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Manage Database	Allows management of databases.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Manage Deployed Domain	Allows management of deployed domains.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Manage Enterprise Environment	Allows management of enterprise environments.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Review Topology Hierarchy	Allows review of topology hierarchies for enterprise applications.
Application Deployment Administration	Manages application instance configurations and enterprise applications.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Configure Oracle Fusion Applications Offering	Allows configuration of offerings and functional areas that will be implemented in the current environment.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Gather Implementation Requirements	Allows management of the Gather Implementation Requirements page.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Manage Implementation Project	Allows management of the implementation project, selection of offerings and features, assignment of task owners.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Review Applications Offering	Provides access to the Getting Started page.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Review Implementation Project Overview	Allows access to the Overview page for implementation projects.
Application Implementation Management	Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Currency	Manage currencies used by applications.
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference ISO Language	Manage ISO Languages used by applications.
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Industry	Manage Industries used by applications
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Language	Manage Languages used by applications
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Natural Language	Manage Natural Languages used by applications
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Territory	Manage Territories used by applications
Application World Reference Administration	Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language.	Manage Application Reference Timezone	Manage Timezones used by applications
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Execute Setup Tasks	Allows setup task execution and searching of tasks and tasks lists.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Applications Offering	Provides access to the Getting Started page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Setups Functional User Overview	Allows access to the Assigned Implementation Tasks page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Access Partner Media Toolbar	Allows access to the partner media toolbar
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Add Attachment	Allows adding an attachment to a SR or SR Message. This privilege will also allow the user to delete an attachment from the SR.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Assign Service Request	Allows manual assigning of service request to a resource
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Assign Service Request to Queue	Allows manual assigning of service request to a service queue.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Compose Customer Message	Allows composing a customer message for a SR
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Compose Internal Note	Allows composing an internal note for a SR
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Compose Response	Allows composing a Response for a SR
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Configure Setup UI	Allows configuration of setup UI
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Create Activity	Allows creating activities.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Create Article	Not Available
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Create Service Request	Allows creation of a service request
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Customize Service UI	Allows customization of service UI
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Delete Activity	Allows deleting activities.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Delete Service Request	Allows deleting of service request
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Download Attachment of an SR or SR Message	Allows downloading an attachment of an SR or SR Message.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Edit Service Request	Allows editing of a service request
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Forward Service Request	Allows forwarding a SR
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	HR Help Desk Agent Action	Allows actions that a help desk agent can take on a service request.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Comparison Processes	Allows management of comparison processes
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Configuration Packages	Allows management of configuration packages.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Extensible Object	Allows the extension of the base application using the CRM Application Composer. Includes the ability to manage custom objects, as well as the ability to manage business events and e-mail templates, and custom subject areas for reporting.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Omnichannel Capacities	Allows defining the maximum number of active objects or interactions assigned to a user.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Omnichannel Presence and Availability	Allows management of the omnichannel availability for new work, presence menu and indicator.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Product Groups	Allows management of product groups and their attributes, lookups, mapping, profile options, templates and usages.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage SR Team Member	Allows adding/removing a team member to a SR
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Scheduled Processes	Allows managment of Scheduled Processes
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Service Queues	Allows management of service queues and queue memberships.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage Setup Data Export and Import Processes	Allows management of the setup data export and import processes.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Manage SmartText	Allows creation, update and delete of a SmartText.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Perform Quick Setup	Allows performing quick setup to speed up application implementation
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Publish SmartText	Allows scope of SmartText to be set to GLOBAL so that all users can view/use it.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Run CRM Export Process	This privilege would grant a user the ability to schedule CRM object to export to a file
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Run File Import Scheduler	Allows scheduling and monitoring the process that schedules file import activities.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Run Purge Batch Assignment Information Process	Allows scheduling and monitoring of the process to purge the batch assignment data.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Schedule Service Jobs	Allows scheduling of service related jobs, such as, closing of old service requests
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Set Up CRM Objects for Export	This privilege would grant a user the ability to register CRM objects for Export
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Set Up File Import Activity	Allows creating and maintaining import activities that contain process criteria, file mapping, and schedule to import external files containing business objects, such as customers and contacts, into staging tables.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Set Up File Import Object and Mapping	Allows reviewing and registering business objects, such as sales leads and opportunities, intended for import from external files. Also allows creating and maintaining maps of external source file columns to target staging table columns for use in importing those business objects, such as sales leads, customers, contacts, and sales catalogs.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Setup Omnichannel	Allows the administration of channel instances and defining presentation and labeling for Availability Groups.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Setup Service	Allows Service application setup
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Setup Service Assignment	Allows Service application assignment setup
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Submit Export Setup Data Process	Secures the setup data export process.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Submit Import Setup Data Process	Secures the setup data import process.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Update Activity	Allows editing activities.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Update Primary Contact	Allows manual update of Primary Contact field.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	Use SmartText	Allows using SmartText.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Activity	Allows viewing activities.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Administration Link	Privilege to view administration link in UI shell
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Attachment	Allows viewing attachments on a SR or SR Message
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Contextual pop up for a Person	Allows viewing of contextual pop up for a person to perform HCM actions on that person.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View HR Help Desk Service Request List	Allows viewing of HR Help Desk service request list.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Help Desk Service Request	Allows viewing of Help Desk service request details.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Interactions	Allows viewing of interactions history.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Knowledge within Service Request	Allows viewing of knowledge base components within the service request UI.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Service Request Activities	Allows viewing of service request activities tab and its contents.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Service Request Audit History	Allows viewing of service request audit history.
HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.	View Service Request Team	Allows viewing of service request team tab and its contents.
Knowledge Home for HCM	Knowledge Home duty role strictly for HCM access	Access Knowledge Home in HCM	Allow accessing Knowledge Home under HR Help Desk.
Manage Users	Creates and updates users and assigns roles to users.	Manage User Details	Allows management of user account information.
Resource Administration	Administers resource information.	Add Trading Community Resource to My Social Network	Allows the addition of a resource to their social network.
Resource Administration	Administers resource information.	Administer Sandbox	Allows administration of all sandboxes.
Resource Administration	Administers resource information.	Contact Trading Community Resource	Allows emailing, calling, and instant messenging a resource. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	Edit Trading Community Resource Profile	Allows the update of resource profile information. If assigning, also assign the ability to view the trading community resource profile.
Resource Administration	Administers resource information.	Enter Trading Community Resource Information	Allows the specification of resource information.
Resource Administration	Administers resource information.	Identify Trading Community Person as a Trading Community Resource	Allows the identification of existing people as resources.
Resource Administration	Administers resource information.	Manage All Application Profile Values	Allows management of all application profile option settings and values at various levels to control application behavior.
Resource Administration	Administers resource information.	Manage Application Attachment Category	Manage application attachment categories
Resource Administration	Administers resource information.	Manage Application Attachment Entity	Manage application attachment entities
Resource Administration	Administers resource information.	Manage Application Common Lookup	Not Available
Resource Administration	Administers resource information.	Manage Application Data Security Policy	Allows management of security policies that restrict access to functions and data, such as preventing particular values from being accessed in a chart of account segment.
Resource Administration	Administers resource information.	Manage Application Database Resource	Manage application database resources for data security
Resource Administration	Administers resource information.	Manage Application Descriptive Flexfield	Allows management of application descriptive flexfields.
Resource Administration	Administers resource information.	Manage Application Extensible Flexfield	Manage implementation of the Extensible Flexfield feature on a given entity.
Resource Administration	Administers resource information.	Manage Application Flexfield Value Set	Allows management of value sets to validate the content of a flexfield segment. Value sets provide declarative validation for use in applications flexfield attributes and key segments.
Resource Administration	Administers resource information.	Manage Application Message	Manage an end-user message, shown in the User Interface. Messages can have different types, such as Error, Warning, Information. Messages are translated and can be re-used across products. Exampe: "File not found", "Table '&TABLE' does not exist".
Resource Administration	Administers resource information.	Manage Application Profile Category	Manage application profile option categories
Resource Administration	Administers resource information.	Manage Application Profile Option	Manage Application Profile Options: Manage the level the value can be changed
Resource Administration	Administers resource information.	Manage Application Reference Data Set	Manage Application Reference Data set. Maintain reference data set attributes.
Resource Administration	Administers resource information.	Manage Application Reference Data Set Assignment	Manage Application Reference Data Set Assignments. Create and edit reference data set assignments.
Resource Administration	Administers resource information.	Manage Application Set-Enabled Lookup	Manage sub-type entities stored in the Application Set-Enabled Lookup entity. Lookup Types are lists of values such as Days of the Week or Yes/No which can be used to validate column values.
Resource Administration	Administers resource information.	Manage Application Standard Lookup	Manage sub-type entities stored in the Application Standard Lookup Values entity. Lookup Types are lists of values such as "Days of the Week" or "Yes/No" which can be used to validate columns values.
Resource Administration	Administers resource information.	Manage Application Taxonomy	Manage hierarchical classification of Applications Taxonomy tree. A node in the Application Taxonomy Tree can be a Product Line, Product Family, Product or Logical Business Area.
Resource Administration	Administers resource information.	Manage Customer Data Management Foundation Custom Objects	Allows access to custom objects in Customer Data Management Foundation.
Resource Administration	Administers resource information.	Manage Goal Management Notifications	Manage Goal Management Notifications
Resource Administration	Administers resource information.	Manage My Application Profile Values	Manage My Application Profile Values. Access to manage profile values at the user level.
Resource Administration	Administers resource information.	Manage Person Talent Profile	Allows management of talent profile for a person.
Resource Administration	Administers resource information.	Manage Talent Education Establishment	Allows management of talent educational establishments.
Resource Administration	Administers resource information.	Manage Talent Notifications	Allows management of talent management notifications.
Resource Administration	Administers resource information.	Manage Talent Profile Content Item	Allows management of talent profile content items.
Resource Administration	Administers resource information.	Manage Talent Profile Rating Model	Allows management of talent profile rating models.
Resource Administration	Administers resource information.	Manage Talent Profile Sources	Allows management of talent profile subscribers.
Resource Administration	Administers resource information.	Manage Trading Community Resource	Allows the specification of resources for any employees or partner members who are to be associated to leads, opportunities, and territories and given sales credits or compensated for that work.
Resource Administration	Administers resource information.	Manage Trading Community Resource Address	Allows the management of resource addresses. If assigning, also assign the ability to view the trading community resource address.
Resource Administration	Administers resource information.	Manage Trading Community Resource Contact Information	Allows the management of resource contact information. If assigning, also assign the ability to view the trading community resource contact information.
Resource Administration	Administers resource information.	Manage Trading Community Resource History	Allows the management of resource historical information. If assigning, also assign the ability to view the trading community resource history.
Resource Administration	Administers resource information.	Manage Trading Community Resource Lookups	Allows the specification of lookup values that provide choices when defining resources, such as party usages available for resources.
Resource Administration	Administers resource information.	Manage Trading Community Resource Note	Allows the specification of resource notes. If assigning also assign the ability to view the trading community resource note.
Resource Administration	Administers resource information.	Manage Trading Community Resource Note Descriptive Flexfields	Allows the specification of additional fields which enter and track information that is not otherwise captured. Descriptive flexfields can be validated and dependent on other values entered in other areas of the page.
Resource Administration	Administers resource information.	Manage Trading Community Resource Note Type	Allows the specification of note types, such as person details, to categorize notes entered for resources. When mapped, note type values are limited to resources.
Resource Administration	Administers resource information.	Manage Trading Community Resource Note Type Mapping	Allows the specification of the mapping that provides a tailored list of note type values for resources. When no mapping is specified, note type values mapped to the object Note are used.
Resource Administration	Administers resource information.	Manage Trading Community Resource Organization Memberships	Allows the specification of resource organization members. If assigning, also assign the ability to view the trading community resource organization memberships.
Resource Administration	Administers resource information.	Manage Trading Community Resource Role Assignments	Allows the management of resource role assignments. If assigning also assign the ability to view the trading community resource role assignments.
Resource Administration	Administers resource information.	Manage Trading Community Resource Sales Representative Information	Allows the management of resource saleperson setup information. If assigning, also assign the ability to view the trading community resource sales representative information.
Resource Administration	Administers resource information.	Manage Trading Community Resource Skills	Allows the management of resource skills information. If assigning, also assign the ability to view the trading community resource skills.
Resource Administration	Administers resource information.	Manage Trading Community Resource Social Network	Allows the management of a resource social network. If assigning, also assign the ability to view the trading community resource social network.
Resource Administration	Administers resource information.	Manage Trading Community Resource Team Memberships	Allows the management of resource team members. If assigning also assign the ability to view the trading community resource team memberships.
Resource Administration	Administers resource information.	Remove Trading Community Resource	Allows the removal of resources.
Resource Administration	Administers resource information.	Reset Password	Allows reset password links to be emailed to users.
Resource Administration	Administers resource information.	Search Trading Community Resource	Allows the search of resources.
Resource Administration	Administers resource information.	Upload Trading Community Resource Picture	Allows the upload of resource pictures. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Administration Link	Privilege to view administration link in UI shell
Resource Administration	Administers resource information.	View Trading Community Resource Address	Allows viewing of resource addresses. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Administration Detail Information	Allows viewing of resource administration setup information.
Resource Administration	Administers resource information.	View Trading Community Resource Collaboration Information	Allows viewing of resource social network information.
Resource Administration	Administers resource information.	View Trading Community Resource Contact Information	Allows viewing of resource contact information.
Resource Administration	Administers resource information.	View Trading Community Resource Details	Allows viewing of resource basic information, such as name, primary phone, primary address, and primary e-mail.
Resource Administration	Administers resource information.	View Trading Community Resource History	Allows viewing of archived resource information.
Resource Administration	Administers resource information.	View Trading Community Resource Note	Allows viewing of resource notes. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Organization Memberships	Allows viewing of sales, marketing, and partner organization information.
Resource Administration	Administers resource information.	View Trading Community Resource Overview Information	Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Profile	Allows viewing of resource profile information. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Role Assignments	Allows viewing of resource role assignments. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Sales Representative Information	Allows viewing of salesperson setup information, such as sales credits.
Resource Administration	Administers resource information.	View Trading Community Resource Skills	Allows viewing of resource skills information, such as language, competencies, and product expertise. If assigning, also assign the ability to view trading community resource details.
Resource Administration	Administers resource information.	View Trading Community Resource Social Network	Allows viewing of a resource's social network.
Resource Administration	Administers resource information.	View Trading Community Resource Team Memberships	Allows viewing of resource team memberships. If assigning, also assign the ability to view trading community resource details.
Resource Organization Administration	Administers resource organizations.	Manage Application Tree	Manage application trees and tree versions
Resource Organization Administration	Administers resource organizations.	Manage Application Tree Label	Manage application tree labels
Resource Organization Administration	Administers resource organizations.	Manage Application Tree Structure	Manage application tree structures
Resource Organization Administration	Administers resource organizations.	Manage Resource Organization Member Descriptive Flexfields	Not Available
Resource Organization Administration	Administers resource organizations.	Manage Trading Community Resource Organization	Allows the specification of partner resource organizations used to create partner organization hierarchies. If assigning, also assign the ability to view the trading community resource organization
Resource Organization Administration	Administers resource organizations.	Manage Trading Community Resource Organization Hierarchy	Allows the specification of sales, marketing, and partner organization hierarchies used to automatically generate reporting hierarchies. If assigning, also assign the ability to view the trading community resource organization hierarchy.
Resource Organization Administration	Administers resource organizations.	Manage Trading Community Resource Organization Members	Allows the specification of resources, such as employee, contractor and partner member, to sales, marketing and partner organizations.
Resource Organization Administration	Administers resource organizations.	Run Trading Community Resource Reporting Hierarchy Generation	Allows the running of the process that generates the resource reporting hierarchy.
Resource Organization Administration	Administers resource organizations.	Search Trading Community Resource Organization	Not Available
Resource Organization Administration	Administers resource organizations.	Search Trading Community Resource Organization Hierarchies	Allows the search of resource organization hierarchies. If assigning, also assign the ability to view the trading community resource organization hierarchies.
Resource Organization Administration	Administers resource organizations.	View Trading Community Organization Resource Members	Allows viewing sales, marketing, and partner organization members.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization	Allows viewing of sales, marketing, and partner organization information.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Details	Allows viewing of sales, marketing, and partner organization membership information.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Hierarchies	Allows viewing of organization hierarchies for sales, marketing, and partner organizations.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Hierarchy	Allows viewing of organization hierarchies for sales, marketing, and partner organizations.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Hierarchy Details	Allows viewing of organization hierarchy structures for sales, marketing, and partner organizations.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Team Memberships	Allows viewing of sales, marketing, and partner team membership information.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Organization Usage Information	Allows viewing of sales, marketing, and partner organization usage information.
Resource Organization Administration	Administers resource organizations.	View Trading Community Resource Overview Information	Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details.
Resource Team Administration	Defines resource teams.	Edit Trading Community Resource Team Basic Information	Allows the update of resource team information.
Resource Team Administration	Defines resource teams.	Enter Trading Community Resource Team Information	Allows the specification of resource team information.
Resource Team Administration	Defines resource teams.	Manage Resource Team Descriptive Flexfields	Allows the specification of additional fields to enter and track information that is not otherwise captured. Descriptive flexfields can be validated and dependent on other values entered in other areas of the page.
Resource Team Administration	Defines resource teams.	Manage Resource Team Member Descriptive Flexfields	Not Available
Resource Team Administration	Defines resource teams.	Manage Trading Community Resource Team	Allows the specification of groups of resources that work together, usually across organization hierarchy boundaries. For example, define marketing teams for campaigns. If assigning, also assign the ability to view the trading community resource team.
Resource Team Administration	Defines resource teams.	Manage Trading Community Resource Team Members	Allows the management of resource team members. If assigning, also assign the ability to view the trading community resource team members.
Resource Team Administration	Defines resource teams.	Manage Trading Community Resource Team Usages	Allows the management of resource team usages. If assigning, also assign the ability to view the manage trading community resource team usages.
Resource Team Administration	Defines resource teams.	Remove Trading Community Resource Team	Allows the removal of resource teams. If assigning, also assign the ability to view the trading community resource team.
Resource Team Administration	Defines resource teams.	Search Trading Community Resource Team	Allows the search of resource teams. If assigning, also assign the ability to view the trading community resource team.
Resource Team Administration	Defines resource teams.	View Trading Community Resource Overview Information	Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details.
Resource Team Administration	Defines resource teams.	View Trading Community Resource Team	Allows viewing of resource team information.
Resource Team Administration	Defines resource teams.	View Trading Community Resource Team Details	Allows viewing of resource team details.
Resource Team Administration	Defines resource teams.	View Trading Community Resource Team Members	Allows viewing of resource team members.
Resource Team Administration	Defines resource teams.	View Trading Community Resource Team Usages	Allows viewing of resource team usages.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Human Resource Help Desk Administrator job role.

Business Object	Policy Description	Policy Store Implementation
Activity	A Human Resource Help Desk Administrator can delete activity where they are either the owner or a delegator of an activity.	Role: Human Resource Help Desk Administrator Privilege: Delete Activity (Data) Resource: Activity
Activity	A Human Resource Help Desk Administrator can update activity where they are either a resource or a delegator of a task or an owner or a delegator of an appointment or an owner or a delegator of a call report activity.	Role: Human Resource Help Desk Administrator Privilege: Update Activity (Data) Resource: Activity
Activity	A Human Resource Help Desk Administrator can view activity for all activities in the enterprise	Role: Human Resource Help Desk Administrator Privilege: View Activity (Data) Resource: Activity
Activity	A Human Resource Help Desk Administrator can view activity where they are either a resource or a delegator of an activity.	Role: Human Resource Help Desk Administrator Privilege: View Activity (Data) Resource: Activity
Activity	A Human Resource Help Desk Administrator can view activity where they are in the management chain of an activity resource.	Role: Human Resource Help Desk Administrator Privilege: View Activity (Data) Resource: Activity
Activity Note	A Human Resource Help Desk Administrator can manage activity note where they are the author of the note or the note is not a private note	Role: Human Resource Help Desk Administrator Privilege: Manage Activity Note (Data) Resource: Activity Note
Activity Resource	A Human Resource Help Desk Administrator can update activity resource where they are a resource for an activity.	Role: Human Resource Help Desk Administrator Privilege: Update Activity (Data) Resource: Activity Resource
Application Attachment Category	A Human Resource Help Desk Administrator can delete application attachment for all application attachments of categories including service request internal and miscellaneous documents	Role: HR Help Desk Administration Privilege: Delete Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Human Resource Help Desk Administrator can read application attachment for all application attachments of categories including service request internal and miscellaneous documents	Role: HR Help Desk Administration Privilege: Read Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Human Resource Help Desk Administrator can update application attachment for all application attachments of categories including service request internal and miscellaneous documents	Role: HR Help Desk Administration Privilege: Update Application Attachment Resource: Application Attachment Category
Business Unit	A Human Resource Help Desk Administrator can choose business unit organization for business units in their organization security profile	Role: Resource Administration Privilege: Choose Business Unit Organization (Data) Resource: Business Unit
Department	A Human Resource Help Desk Administrator can choose department for departments in their organization security profile	Role: Resource Organization Administration Privilege: Choose Department (Data) Resource: Department
Employee Resource File Import Activity	A Human Resource Help Desk Administrator can view employee resource file import activity object type for all employee resource file import activities of object type 'employee resource'	Role: Resource Administration Privilege: View Employee Resource File Import Activity Object Type (Data) Resource: Employee Resource File Import Activity
Employee Resource File Import Mapping	A Human Resource Help Desk Administrator can view employee resource file import mapping object type for all employee resource file import mappings of object type 'employee resource'	Role: Resource Administration Privilege: View Employee Resource File Import Mapping Object Type (Data) Resource: Employee Resource File Import Mapping
Employee Resource File Import Object	A Human Resource Help Desk Administrator can view employee resource file import object type for all employee resource file import objects of object type 'employee resource'	Role: Resource Administration Privilege: View Employee Resource File Import Object Type (Data) Resource: Employee Resource File Import Object
File Export Batch	A Human Resource Help Desk Administrator can view file export batch for all export batches	Role: HR Help Desk Administration Privilege: View File Export Batch (Data) Resource: File Export Batch
HR Job	A Human Resource Help Desk Administrator can choose hr job for all jobs in the enterprise	Role: Resource Administration Privilege: Choose HR Job (Data) Resource: HR Job
Inbound Message Detail	A Human Resource Help Desk Administrator can manage inbound message for all inbound messages sent to a human resource channel	Role: HR Help Desk Administration Privilege: Manage Inbound Message (Data) Resource: Inbound Message Detail
Legal Employer	A Human Resource Help Desk Administrator can choose legal employer for legal employers in their organization security profile	Role: Resource Administration Privilege: Choose Legal Employer (Data) Resource: Legal Employer
Partner File Import Activity	A Human Resource Help Desk Administrator can view partner file import activity object type for all partner file import activities of object type 'partner company'	Role: Resource Administration Privilege: View Partner File Import Activity Object Type (Data) Resource: Partner File Import Activity
Partner File Import Mapping	A Human Resource Help Desk Administrator can view partner file import mapping object type for all partner file import mappings of object type 'partner company'	Role: Resource Administration Privilege: View Partner File Import Mapping Object Type (Data) Resource: Partner File Import Mapping
Partner File Import Object	A Human Resource Help Desk Administrator can view partner file import object type for all partner file import objects of object type 'partner company'	Role: Resource Administration Privilege: View Partner File Import Object Type (Data) Resource: Partner File Import Object
Partner Member File Import Activity	A Human Resource Help Desk Administrator can view partner member file import activity object type for all partner member file import activities of object type 'partner member'	Role: Resource Administration Privilege: View Partner Member File Import Activity Object Type (Data) Resource: Partner Member File Import Activity
Partner Member File Import Mapping	A Human Resource Help Desk Administrator can view partner member file import mapping object type for all partner member file import mappings of object type 'partner member'	Role: Resource Administration Privilege: View Partner Member File Import Mapping Object Type (Data) Resource: Partner Member File Import Mapping
Partner Member File Import Object	A Human Resource Help Desk Administrator can view partner member file import object type for all partner member file import objects of object type 'partner member'	Role: Resource Administration Privilege: View Partner Member File Import Object Type (Data) Resource: Partner Member File Import Object
Person Assignment	A Human Resource Help Desk Administrator can search worker for persons and assignments in their person and assignment security profile	Role: Manage Users Privilege: Search Worker (Data) Resource: Person Assignment
Person Assignment	A Human Resource Help Desk Administrator can view person assignment for persons and assignments in their person and assignment security profile	Role: Manage Users Privilege: View Person Assignment (Data) Resource: Person Assignment
Person Type	A Human Resource Help Desk Administrator can choose person type for person types in their person type security profile	Role: Manage Users Privilege: Choose Person Type (Data) Resource: Person Type
Public Person	A Human Resource Help Desk Administrator can view person deferred for persons and assignments in their public person and assignment security profile	Role: Use User Details Service Privilege: View Person Deferred (Data) Resource: Public Person
Resource Team File Import Activity	A Human Resource Help Desk Administrator can view resource team file import activity object type for all resource team file import activities of object type 'resource team'	Role: Resource Team Administration Privilege: View Resource Team File Import Activity Object Type (Data) Resource: Resource Team File Import Activity
Resource Team File Import Mapping	A Human Resource Help Desk Administrator can view resource team file import mapping object type for all resource team file import mappings of object type 'resource team'	Role: Resource Team Administration Privilege: View Resource Team File Import Mapping Object Type (Data) Resource: Resource Team File Import Mapping
Resource Team File Import Object	A Human Resource Help Desk Administrator can view resource team file import object type for all resource team file import objects of object type 'resource team'	Role: Resource Team Administration Privilege: View Resource Team File Import Object Type (Data) Resource: Resource Team File Import Object
Service Assignment Queue	A Human Resource Help Desk Administrator can manage service queue for all human resource service queues	Role: HR Help Desk Administration Privilege: Manage Service Queue (Data) Resource: Service Assignment Queue
Service Category	A Human Resource Help Desk Administrator can manage service category for all human resource service categories	Role: HR Help Desk Administration Privilege: Manage Service Category (Data) Resource: Service Category
Service Request Export Object	A Human Resource Help Desk Administrator can view service request export object for all service requests export objects	Role: HR Help Desk Administration Privilege: View Service Request Export Object (Data) Resource: Service Request Export Object
Service Request File Import Activity	A Human Resource Help Desk Administrator can view service request file import activity object type for all service request file import activities	Role: HR Help Desk Administration Privilege: View Service Request File Import Activity Object Type (Data) Resource: Service Request File Import Activity
Service Request File Import Mapping	A Human Resource Help Desk Administrator can view service request file import mapping object type for all service request file import mappings	Role: HR Help Desk Administration Privilege: View Service Request File Import Mapping Object Type (Data) Resource: Service Request File Import Mapping
Service Request File Import Object	A Human Resource Help Desk Administrator can view service request file import object type for all service request file import objects	Role: HR Help Desk Administration Privilege: View Service Request File Import Object Type (Data) Resource: Service Request File Import Object
Service Request Header	A Human Resource Help Desk Administrator can manage service request header for all human resource service requests	Role: HR Help Desk Administration Privilege: Manage Service Request Header (Data) Resource: Service Request Header
Service Request Message	A Human Resource Help Desk Administrator can manage service request message for all service request messages	Role: HR Help Desk Administration Privilege: Manage Service Request Message (Data) Resource: Service Request Message
Service Request Resource	A Human Resource Help Desk Administrator can manage service request resource for all service request resources	Role: HR Help Desk Administration Privilege: Manage Service Request Resource (Data) Resource: Service Request Resource
Tag Table	A Human Resource Help Desk Administrator can access tag table the internal user group	Role: Human Resource Help Desk Administrator Privilege: Access Content with Usergroup Resource: Tag Table
Trading Community Org Address Email Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Phone Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Organization Address Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Email Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Party	A Human Resource Help Desk Administrator can view trading community organization for all organizations in the enterprise	Role: Resource Administration Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Phone Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Party	A Human Resource Help Desk Administrator can view trading community person for all people in the enterprise	Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Human Resource Help Desk Administrator can view trading community person for all people in the enterprise other than sales accounts and sales prospects.	Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Human Resource Help Desk Administrator can view trading community person for all resources in the enterprise	Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Person Address Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Phone Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Email Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Phone Contact Preference	A Human Resource Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Relationship	A Human Resource Help Desk Administrator can view trading community relationship for all trading community relationships in the enterprise	Role: Resource Administration Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Resource Note	A Human Resource Help Desk Administrator can manage trading community resource notes for all resource notes	Role: Resource Administration Privilege: Manage Trading Community Resource Notes (Data) Resource: Trading Community Resource Note
Trading Community Resource Note	A Human Resource Help Desk Administrator can manage trading community resource notes for the resource notes for which they are the owner	Role: Resource Administration Privilege: Manage Trading Community Resource Notes (Data) Resource: Trading Community Resource Note
Trading Community Resource Note	A Human Resource Help Desk Administrator can view trading community resource notes for all resource notes	Role: Resource Administration Privilege: View Trading Community Resource Notes (Data) Resource: Trading Community Resource Note
Trading Community Resource Profile	A Human Resource Help Desk Administrator can manage trading community resource contact point information for all resource contacts in the enterprise	Role: Resource Administration Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can manage trading community resource skill for all resource skills	Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can manage trading community resource skill for the resource skills of persons who they manage	Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can manage trading community resource skill for their resource skills	Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can remove trading community resource for all resources in the enterprise	Role: Resource Administration Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can update trading community resource for all resources in the enterprise	Role: Resource Administration Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can update trading community resource for their resource record	Role: Resource Administration Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can view trading community resource contact point information for all resource contacts in the enterprise	Role: Resource Administration Privilege: View Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Human Resource Help Desk Administrator can view trading community resource contact point information for their contacts	Role: Resource Administration Privilege: View Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Sales Representative Setup	A Human Resource Help Desk Administrator can manage trading community salesperson setup for the reference data sets for which they are authorized	Role: Resource Administration Privilege: Manage Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup
Trading Community Resource Sales Representative Setup	A Human Resource Help Desk Administrator can view trading community salesperson setup for the reference data sets for which they are authorized	Role: Resource Administration Privilege: View Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup

Privacy

This table lists data security policies for privacy for the Human Resource Help Desk Administrator job role.

Business Object	Policy Description	Policy Store Implementation
Trading Community Person Phone	A Human Resource Help Desk Administrator can manage trading community person phone for all trading community person mobile phone numbers	Role: Human Resource Help Desk Administrator Privilege: Manage Trading Community Person Mobile Phone Number Resource: Trading Community Person Phone
Trading Community Person Phone	A Human Resource Help Desk Administrator can view trading community person phone for all trading community person mobile phone numbers	Role: Human Resource Help Desk Administrator Privilege: View Trading Community Person Mobile Phone Number Resource: Trading Community Person Phone