Examples of Correcting Payments

These scenarios require corrective actions for payments and provide you the steps to take to resolve.

Employee Requests to be Paid in a Different Currency

Scenario:

An employee works and pays taxes in China, but wants to receive partial payment in the currency in her home country of UK. You set up payment methods so that the payment process converts the net pay amount from sterling to yuan.

Corrective Action:

1. Define an organization payment method of EFT for the Chinese currency

2. Define a personal payment method for the Chinese bank account.

3. Run QuickPay and select the new payment method. QuickPay calculates the correct pay amount in the currency associated with the selected payment method.

4. Make an EFT payment to the Chinese bank account.

EFT Payment is Made to a Closed Bank Account

Scenario:

An employee changes banks without notifying the payroll department, and the payment process sends an EFT payment to a closed account.

Corrective Action:

Void the EFT payment. Once voided, you can either process the payment in the next payroll run or make an external payment.